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Strategy: Research
WHAT IT IS
How
do you know if your Web site is positively affecting consumer buying habits?
Are you selling products via interactive media or confusing your Web audience?
Web Zeit's Web Measurement provides research, analysis and trending for
products and services on the Internet. Our customized Web measurement
tells companies about the users, potential customers, their expectations,
the likelihood to buy, comparison shop or look for more information. Most
Web sites are able to track users, which gives companies insights into
the pages most requested and where users come from. Web Zeit's Web measurement
goes beyond the user log, delivering detailed information about users'
motivations, needs, expectations, habits and much more.
HOW
IT WORKS
Our
survey program draws respondents from a company's Web site and/or a third
party site via a banner advertisement. An interactive dialogue box guides
them through a series of questions. Our adaptive surveys are self-monitoring
to ensure the right questions are asked; respondents can self-select from
among several surveys, or effectively disqualify themselves from the survey.
We quantify and map responses and deliver a focused analyses. If necessary,
we conduct follow up surveys with the same respondents or a new group.
Measurement
Goals:
Who are your customers?
Why are they on this Web site?
What do they want to learn?
What do they want to buy?
Insight:
Internet ROI
Internet ROI is difficult to measure
Especially difficult to compare with offline
Expect apples and oranges: it is difficult to compare targeted,
narrowcasting, interactive banners with non-targeted, broadcast, passive
TV commercials
Pay-per-click has no equal offline: online media buys can be performance-based
Measurement tactics should be bespoke solutions; consider ROI experiments
that track loyalty, product trial or likelihood to buy
Process:
Research Goals
Survey Questions
Respondent Demographics
Survey Targets
Site Mix Survey
Analysis and Trends Presentation
Follow Up
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