Articles and Presentations


INSIGHT: B2B MARKETPLACES
The Network of Networks and the Business of Business

By
Anthony Schneider

THE BASICS

Internet technologies and standardized technology platforms allow businesses to interact more efficiently. At the core of this interaction is the business-to-business marketplace or exchange. B2B marketplaces create efficiencies and value at every point in the trading process, enabling both buyers and sellers to focus on their core competencies so they can become more effective businesses.

They also go further than that, building communities, allowing for marketplaces to be globally dispersed and enabling knowledge transfer at the same time that products or services are bought and sold.

So, a good B2B marketplace goes much further than simply saving time and money. They create global relationships, build lasting efficiencies and make for smarter businesses.

It's no wonder that B2B exchanges have been popping up in just about every industry and corner of the globe. The Gartner Group predicts that there will be 25,000 B2B exchanges by the end of 2001. While the upcoming year promises to be bumpy for the Internet and technology sectors, successful B2B marketplaces will develop, evolve and flourish.

The benefits of B2B exchanges are numerous and far-reaching:

  • Saves time in buyer/seller interaction and sales process
  • Saves costs associated with offline sales and online sales channels
  • Increases convenience and streamlines the procurement process for customers
  • Allows consolidation of "one-off" orders, providing added order processing efficiencies


PROOF AND PREDICTION


Forecasters and strategists alike are bullish about the future of the B2B marketplace, and 2001 will be an important year that sees new marketplaces develop and both new and established marketplaces become entrenched within the business sectors they serve. By the end of the year, it will be difficult to imagine how many industries functioned prior to the advent of the B2B exchange.

Forrester Research found that in 1998, the number of companies trading in business-to-business goods and services via the Internet increased ten-fold. The Forrester survey found that companies are increasingly realizing that the cost and time savings generated from transactions via the Internet are significant, amounting to easily two-thirds less expensive than traditional purchase cycle.

Forrester predicts that, on average, B2B sites will save participants anywhere from 18% to 45% through quicker ordering of supplies, speedier delivery of goods, fewer errors, better information and more opportunities to find the lowest-priced products and services.

BusinessWire reports that fully one-third of companies expect e-business channels to account for 20% or more of their revenues this year.

Goldman Sachs Investment Research estimates the value of transactions conducted on-line between companies will reach $1.5 trillion by 2004. Transactions on B2B exchanges n the US alone could exceed $600 billion in annual value and generate annual revenue for the exchanges in excess of $3 billion by 2004.


SOLUTIONS


While 2000 may have been the year of the consumer online model, 2001 promises to be a big year for B2B exchanges. B2B spending will outstrip B2C spending exponentially, as more and more businesses buy and sell information, products and services via the Internet and wireless technologies. "Direct exchange is almost always at the center of the business models. Companies look at the Internet as a way to increase efficiency," says Bill Burnham, a former analyst with Credit Suisse First Boston who recently joined Softbank.

There are three kinds of B2B online marketplaces:

  • Third-party exchanges: between numerous third parties in one or more industries
  • Consortia exchanges: between partners typically in one industry
  • Private exchanges: between two or more companies that already buy and sell from each other

Expect each type of the online business exchange to develop during 2001, especially exchanges that are focused on a single industry or bring together players with common needs in related industries.

The most evolved form of B2B marketplace is known as a "fully automated exchange," which offers a centralized platform for competitive bidding between multiple buyers and sellers, with automatic matching of orders.

Industry-specific sites jump into their target markets without expensive advertising. Put together a few powerful partners as founders, add limited direct marketing to a select niche and the marketplace may have critical mass. As the B2B rule goes: The value of any network increases in proportion to the square of the number of people using the network. A marketplace with 500 companies is 2,500 times as useful as one with only 50.


TRAILBLAZERS


Here are a handful of new business exchanges to watch for in the coming year.

Three of the world's largest PC makers said they would set up a separate company to run an online marketplace for their electronics parts and procurement needs. Compaq (No. 1), Hewlett-Packard (3) and Gateway (5) expect the move to save them 5 percent to 7 percent on procurement costs. IBM recently announced plans to set up a similar B2B marketplace with partners in the US, Korea, Japan and elsewhere.

New Health Exchange was created by five of the top U.S. health-care distributors, who spent and estimated $100 million to create an Internet wholesale marketplace for health-care goods. Partners include AmeriSource Health Corp., Cardinal Health, Fisher Scientific, McKesson HBOC and Owens & Minor. The business-to-business exchange is a marketplace for the sales of drugs, medical-surgical products, devices and other laboratory products and services.

Hyatt and Marriott plan to lead a B2B initiative in hotel supplies, a $50 billion business in the U.S.

Solutions must address the needs of customers in a fast, easy-to-use, secure environment in a common business architecture that spans both technology and operating platforms.


HURDLES AND ROADBLOCKS


Of course there are and will continue to be hurdles on the road to increased efficiencies and the era of B2B exchanges' hegemony.

The most important potential problem is how fast industries adopt technology. Without technology, Web-based exchanges cannot develop and evolve. Other factors include how entrenched traditional business structures are and how products are customized or oriented toward service.

At the same time, the ability to find and connect partners will be vital. Competition promises to be fierce and potentially deadly. In many areas ripe for B2B exchanges, only one, two or a handful of exchanges will survive, while others will be eaten or fail.

Finally, these marketplaces have to prove themselves and will have to withstand criticism and fickleness from investors and the media. But many exchanges are already profitable and some have redefined the business sectors in which they operate.


PLAYERS


Some new and existing players and providers in the B2B marketplace arena:

  • The Achilles Marketplace is a new U.K. utility company
    www.achillesmarket.com
  • Ariba makes software that powers online marketplaces
    www.ariba.com
  • Chemdex is a biomedical online marketplace
    www.chemdex.com
  • Farms.com is an online agricultural information and product exchange
    www.farms.com
  • Floraplex, is an online wholesale flower market
    www.floraplex.com
  • GlobalNetXchange is a new online marketplace formed by Oracle, Sears and Carrefour that will serve a combined $80 billion supply chain purchases from 50,000 suppliers, partners and distributors
    www.globalnetxchange.com
  • LookFindBuy makes software that makes online marketplaces work via wireless devices, namely mobile phones
    www.lookfindbuy.com
  • Neoforma is a medical supplies online marketplace
    www.neoforma.com
  • NewHealthExchange.com is a healthcare e-hub
    www.newhealthexchange.com
  • PartMiner is an electronic parts marketplace that caters to electrical engineers looking for computers, telecommunications equipment
    www.partminer.com
  • Ventro builds and operates online business-to-business marketplaces
    www.ventro.com